Return Policy

At Mountains Forest, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return eligible items within 15 days of the delivery date for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• Items must be in their original condition, with all tags and packaging intact.
• The item must be unused, unworn, and free from any signs of wear or damage.
• The return request must be initiated within 15 days of the delivery date.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [insert contact email/phone] to request a return authorization.
2. Once your return is authorized, you will receive instructions on how to return your item.

Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the return is due to our error.

Refund Process

Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued in the original form of payment, and the processing time may vary depending on your payment method.

Exclusions

Please note that certain items, such as personalized or final sale items, may not be eligible for returns. These exclusions will be clearly indicated in the product description.

Contact Us

If you have any questions or need further assistance regarding our return policy, please contact our customer support team , click here.